Training
IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational Ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each training program focuses on the needs of the organizational ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level. Video segments are used to enhance the case studies and Ombudsman situations.
A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.
All of IOA's trainers, while volunteers, are experienced organizational Ombudsman. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.
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2008 Training Opportunities
Spring 2008
Monday - Friday
March 3 - 7, 2008
Las Vegas, NV2008 Annual Conference
Saturday - Wednesday
April 13 - 16, 2008
Boston, MAInternational 2008
Monday - Thursday
June 16 - 19, 2008
Paris, FranceSummer 2008
Monday - Thursday
July 14 - 17, 2008
Washington, DCFall 2008
Monday - Thursday
October 27 - 30, 2008
Vancouver, BC, Canada
Basic Information on Courses and Registration Prerequisites: Maximum Attendance: Cancellation Policy/Refunds: 10 business days prior to the course = 100% refund Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in a function room or guest room.
Method of Payment: Dress Code: Subject to Change or Cancellation: Certificates of Completion: ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA ADMINISTRATIVE OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS.
Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on-site prior to leaving.
Please note that these programs focus on the role of the organizational ombudsman and
may be less relevant to classical ombudsmen.
Each course will list the prerequisites for that course. The prerequisites have been determined by the instructors so that the majority of course attendees are on the same level of understanding and knowledge.
Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality training session the instructors have set the maximum number to ensure you receive the full benefit of the materials. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. On-site registrations are not accepted. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait-List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.
Notice of cancellation must be in writing via facsimile or e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to: info@ombudsassociation.org. To cancel by fax send to +1 (908) 842-0376. If you must cancel your registration, you are encouraged to send a substitute to take your place. Please contact the office and notify us of the change so we can arrange for a name badge and certificate. If you cannot find a substitute to take your place, please refer to the cancellation policy shown below.
5-9 business days prior to the course = 50% refund
0-4 business days prior to the course = No refund
Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. No electronic funds transfers (EFT's) are permitted. Note: Your registration cannot be confirmed until payment is received.
Business or Business Casual
All IOA Courses are subject to change and/or cancellation. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email please contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.
Any person who does not complete the entire training course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.
A mandatory $50 fee will be charged for processing the registration, to cover the cost of food, and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions.