July 2011 Professional Development Opportunity

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Monday, July 11, 2011 - Friday, July 15, 2011
Hyatt Regency Indianapolis
Indianapolis, Indiana, USA 

Registration for this training is now closed.

Ombudsman 101
- 2 1/2 day course
- 15 PDH

Monday, July 11, 2011 - Tuesday, July 12, 2011
08:30 am - 5:30 pm

Wednesday, July 13, 2011
08:30 am - 12:30 pm

This course covers the fundamentals of the organizational Ombudsman role. It provides basic information and training for the organizational  Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.

Download the course agenda and outline.

For detailed program information, please click here.

Fees:

Ombudsman 101 PLUS
- 1/2 day course
- 5 PDH

Wednesday, July 13, 2011
12:30 pm - 5:30 pm

Prerequisite: Ombudsman 101

This course will concentrate on how to communicate the value and benefits of an Ombudsman function internally to management who are considering starting an Ombudsman Office, and from the outside if you are an entrepreneur.
 

Download the course agenda and outline.

For detailed program information, please click here.

Fees:

Specialized Course #1: "Conflict Coaching for the Organizational Ombuds"
- 1 day course
- 8 PDH

Thursday, July 14, 2011
08:30 am - 5:30 pm

Instructor: Melissa Brodrick, Ombudsman, Harvard Medical School

This highly interactive workshop will explore the theory and practice of conflict coaching for the organizational ombuds. As one of the most utilized services of many ombuds offices, what framework, skills and attitudes does an ombuds bring to this activity that best support visitors as they seek to manage their conflicts? Through short presentations, exercises, coached roleplays and discussions, participants will consider standard elements of an effective conflict coaching session. Additionally, participants will focus on three areas: 1) the self-awareness and self-care needed to remain effective for each coaching session, 2) the interpersonal skills needed to build trust, facilitate communication, identify issues and goals and explore options and 3) the ways in which conflict coaching can help visitors to effect broader change in their communities.

Download a copy of the agenda and course outline.

Fees:

 
Specialized Course #2: "Interviewing Skills for Organizational Ombuds"
- 1 day course
- 8 PDH

Friday, July 15, 2011
08:30 am - 5:30 pm

Instructor: Lee Twyman, Ombudsperson, Rochester Institute of Technology
Instructor: David S. Carver, Ph.D., Student Ombudsperson, University of Nebraska Medical Center

From the first moment of contact with a “visitor” to the last conversation, ombuds employ various interviewing skills: establishing a  rapport, active listening, question formation, reflection of underlying emotions, problem clarification and prioritization, summarization, and other related skills. Participants will learn how to be more planful and effective in establishing and conducting interviews and other conversations with visitors as well as other stakeholders involved in the case. This interactive presentation will include theory and strategies from the fields of psychology, counseling, family therapy and special emphasis in “motivational interviewing”. 

Program includes lecture, case discussion, role-play and opportunities for peer feedback and discussion.    

Download a copy of the agenda and course outline.

Fees:

Hyatt Regency Indianapolis
One South Capitol Avenue,
Indianapolis, Indiana, USA 46204

Please note, if you are unable to attend the Conference you must contact both the office and the hotel. 

Click  here for the IOA cancellation policies.