Ombudsman 101 PLUS
This course will concentrate on how to communicate the value and benefits of an Ombudsman function internally to management who are considering starting an Ombudsman Office, and from the outside if you are an entrepreneur.

WHO SHOULD ATTEND?

Managers, executives, organization thought leaders who are thinking about creating the Ombudsman function

Independent Ombudsman who want to establish Ombudsman contract services

Aspiring Ombudsmen

PREREQUISITES
Completion of Ombudsman 101

WHAT WILL BE COVERED IN 101 PLUS?

How to identify the benefits and value of an Ombudsman function

How to identify the benefits and value of an Ombudsman function

How to present the benefits and value of an Ombudsman function to an organization

How to design the Ombudsman function to fit your organization

How to market the internal independent Ombudsman

How to identify a good Ombudsman

How to identify an organization "ripe" for the creation of the Ombudsman function

FEES

	Early Registration	Regular Registration
IOA Member	$350.00 USD	$450.00 USD
Non IOA Member	$450.00 USD	$550.00 USD

OMBUDSMAN 101 PLUS SAMPLE AGENDA*
*times and topics are tentative and subject to change

12:30 - 1:15 pm	Lunch
1:15 - 1:30 pm	Registration
1:30 - 2:00 pm	Introductions, Purpose, Expectations
2:00 - 2:15 pm	Current Context
2:15 - 2:30 pm	Ombudsmen Program Characteristics
2:30 - 2:45 pm	Value Proposition
2:45 - 3:00 pm	Effectiveness
3:00 - 3:15 pm	Entrepreneurial Ombudsmen
3:15 - 3:30 pm	Refreshment Break
3:30 - 4:00 pm	Presentation Preparation
4:00 - 5:00 pm	Presentation and Discussion
5:00 - 5:30 pm	Wrap-Up/Evaluations/Certificates /Adjournment