390 Amwell Road, Suite 403
Hillsborough, NJ 08844 USA
Hillsborough, NJ 08844 USA
IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational Ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each training program focuses on the needs of the organizational ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level. Video segments are used to enhance the case studies and Ombudsman situations.
A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.
All of IOA's trainers, while volunteers, are experienced organizational Ombudsman. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.
Ombudsman 101 Course:
Ombudsman 101 PLUS Course:
Intermediate Course:
Advanced Course:
Specialized Courses:
2009 Training Opportunities
SPRING
MARCH 2009
March 2-6, 2009
Sheraton Dallas North, Dallas, TX, USA
Course Details and Registration coming soon!
SUMMER
JULY 2009 July 13-17, 2009
Marriott Denver West, Denver, CO, USA
Course Details and Registration coming soon!
FALL
OCTOBER 2009
October 26-30, 2009
The Blake Hotel, Charlotte, NC, USA
Course Details and Registration coming soon!
2008 Training Opportunities
Click here to download the complete "Professional Development Opportunities Brochure" which includes detailed abstracts for each course.
SPRING
MARCH 2008
Imperial Palace Hotel & Casino, Las Vegas, NV, USA
SUMMER
JULY 2008
International Monetary Fund, Washington, DC, USA
FALL
OCTOBER 2008
Marriott Vancouver Pinnacle Downtown, Vancouver, British Columbia, Canada
INTERNATIONAL OPPORTUNITES
JUNE 2008
June 16 - 19, 2008
United Nations Educational, Scientific and Cultural Organization (UNESCO), Paris, France
Basic Information on Training and Registration
Please note that these programs focus on the role of the organizational ombudsman and may be less relevant to classical ombudsmen.
Prerequisites:
Each course will list the prerequisites for that course. The prerequisites have been determined by the instructors so that the majority of course attendees are on the same level of understanding and knowledge.
Maximum Attendance:
Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality training session the instructors have set the maximum number to ensure you receive the full benefit of the materials. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. On-site registrations are not accepted. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait-List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.
Cancellation Policy/Refunds:
Notice of cancellation must be in writing via facsimile or e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to: info@ombudsassociation.org. To cancel by fax send to +1 (908) 842-0376. If you must cancel your registration, you are encouraged to send a substitute to take your place. Please contact the office and notify us of the change so we can arrange for a name badge and certificate. If you cannot find a substitute to take your place, please refer to the cancellation policy shown below.
10 business days prior to the course = 100% refund
5-9 business days prior to the course = 50% refund
0-4 business days prior to the course = No refund
Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in a function room or guest room.
Method of Payment:
Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. No electronic funds transfers (EFT's) are permitted. Note: Your registration cannot be confirmed until payment is received.
Dress Code:
Business or Business Casual
Subject to Change or Cancellation:
All IOA Courses are subject to change and/or cancellation. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email please contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.
Certificates of Completion:
Any person who does not complete the entire training course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.
ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA ADMINISTRATIVE OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS. Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on-site prior to leaving.
A mandatory $50 fee will be charged for processing the registration, to cover the cost of food, and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions.
A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.
All of IOA's trainers, while volunteers, are experienced organizational Ombudsman. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.
Ombudsman 101 Course:
- Generally offered 3 times a year
- Prerequisite: None
- Maximum attendance: 50 participants.
Ombudsman 101 PLUS Course:
- Generally offered 3 times a year as an extension of Ombudsman 101
- Prerequisite: Completion of Ombudsman 101.
- Maximum attendance: 50 participants.
Intermediate Course:
- Generally offered once a year.
- Prerequisite: Completion of Ombudsman 101 and 6 months of experience as a practicing organizational ombudsman.
- Maximum attendance: 20 participants
Advanced Course:
- Generally offered once a year.
- Prerequisite: Completion of Ombudsman 101 and 2 years of experience as a practicing organizational ombudsman.
- Maximum attendance: 20 participants.
Specialized Courses:
- Generally 1 or 2 specialized courses are offered at each location.
- Prerequisite: may vary depending on course, generally Ombudsman 101 is required.
- Maximum attendance: may vary depending on course, generally 35 participants per course.
2009 Training Opportunities
SPRING
MARCH 2009
March 2-6, 2009
Sheraton Dallas North, Dallas, TX, USA
Course Details and Registration coming soon!
SUMMER
JULY 2009 July 13-17, 2009
Marriott Denver West, Denver, CO, USA
Course Details and Registration coming soon!
FALL
OCTOBER 2009
October 26-30, 2009
The Blake Hotel, Charlotte, NC, USA
Course Details and Registration coming soon!
2008 Training Opportunities
Click here to download the complete "Professional Development Opportunities Brochure" which includes detailed abstracts for each course.
SPRING
MARCH 2008
Imperial Palace Hotel & Casino, Las Vegas, NV, USA
- Ombudsman 101, March 3-5, 2008
- Specialized Course: Conflict Management Across Cultures: Strategies for a Culturally Sensitive Ombudsman Practice, March 6, 2008
- Specialized Course: Coaching Strategies for Ombudsmen, March 7, 2008
SUMMER
JULY 2008
International Monetary Fund, Washington, DC, USA
- Ombudsman 101, July 14-16, 2008
- Ombudsman 101 PLUS, July 16, 2008
- Intermediate Workshop: Skills for the Experienced Ombudsman, July 15-16, 2008
- Specialized Course: Understanding the Psychology of Conflict: Key Practical Tools for Ombudsmen, July 17, 2008
FALL
OCTOBER 2008
Marriott Vancouver Pinnacle Downtown, Vancouver, British Columbia, Canada
- Ombudsman 101, October 27-29, 2008
- Ombudsman 101 PLUS, October 29, 2008
- Advanced Series: The Role of the Ombudsman in Organizational Change and Conflict, October 28-29, 2008
- Specialized Course: Fundamental Theories of Conflict Resolution and their Implications for Ombudsman Practice, October 30, 2008
INTERNATIONAL OPPORTUNITES
JUNE 2008
June 16 - 19, 2008
United Nations Educational, Scientific and Cultural Organization (UNESCO), Paris, France
- Ombudsman 101, June 16 -17, 2008
- Specialized Course: Conflict Resolution, June 18-19, 2008
Basic Information on Training and Registration
Please note that these programs focus on the role of the organizational ombudsman and may be less relevant to classical ombudsmen.
Prerequisites:
Each course will list the prerequisites for that course. The prerequisites have been determined by the instructors so that the majority of course attendees are on the same level of understanding and knowledge.
Maximum Attendance:
Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality training session the instructors have set the maximum number to ensure you receive the full benefit of the materials. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. On-site registrations are not accepted. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait-List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.
Cancellation Policy/Refunds:
Notice of cancellation must be in writing via facsimile or e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to: info@ombudsassociation.org. To cancel by fax send to +1 (908) 842-0376. If you must cancel your registration, you are encouraged to send a substitute to take your place. Please contact the office and notify us of the change so we can arrange for a name badge and certificate. If you cannot find a substitute to take your place, please refer to the cancellation policy shown below.
10 business days prior to the course = 100% refund
5-9 business days prior to the course = 50% refund
0-4 business days prior to the course = No refund
Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in a function room or guest room.
Method of Payment:
Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. No electronic funds transfers (EFT's) are permitted. Note: Your registration cannot be confirmed until payment is received.
Dress Code:
Business or Business Casual
Subject to Change or Cancellation:
All IOA Courses are subject to change and/or cancellation. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email please contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.
Certificates of Completion:
Any person who does not complete the entire training course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.
ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA ADMINISTRATIVE OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS. Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on-site prior to leaving.
A mandatory $50 fee will be charged for processing the registration, to cover the cost of food, and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions.